Netflix está sendo notificada por Procons pela cobrança extra

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O Procon-SP e o Procon-PR notificaram a Netflix devido à nova política de cobrança adicional.

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Os órgãos de defesa do consumidor receberam reclamações de assinantes, levando à necessidade de esclarecimentos.

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O Procon de São Paulo busca compreender a comunicação da Netflix aos assinantes e o novo sistema de acesso.

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O Procon do Paraná questiona como a empresa diferenciará usuários que compartilham contas de assinantes comuns.

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O órgão destaca que essa medida pode violar o Código de Defesa do Consumidor.

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Ambos os Procons ressaltam que a Netflix não pode restringir o acesso à residência se o serviço for acessível em dispositivos móveis.

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O material publicitário da Netflix tem frases como “assista onde quiser”, o que induz o consumidor ao erro

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A divergência entre a publicidade e a implementação levanta questões sobre o cumprimento das normas de proteção ao consumidor.

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Clique aqui para Novidades

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